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Shipping policy

HOW DOES SHIPPING WORK?

IXIVAS partners with global merchants and artisans in order to provide you the best prices and the most interesting products. This means that your order is shipped from warehouses overseas.

Because we ship directly from our partners in these countries the shipping time is as follows:

 

How long does shipping take?
Shipping time varies by location. These are our estimates:
 
Location *Estimated Shipping Time
United States 10-21 Business days
Canada, Europe 15-30 Business days
Australia, New Zealand 10-30 Business days
Mexico, Central America, South America 15-30 Business days
*This doesn’t include our 3-5 day processing time.

 Notice: Due to extended holidays shipping times we cannot guarantee that the item will arrive for Christmas!

Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment"
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
 

Please do not panic if it does not show up immediately, it's on its way (please email us for tracking)  :)

We offer international shipping options too - no matter where you are, you can buy from us!

*Please note that these are estimated delivery times only, therefore Pinpoint Geek is no guaranteeing delivery dates

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